Engine Design Group Limited Lifetime Warranty

Engine Design Group (NGN™) products have been manufactured under the highest standards of quality and workmanship.

 
Who is covered?
NGN warrants to the original purchaser for as long as the original purchaser owns the product (the Lifetime Warranty period). Coverage terminates when the original purchaser sells or otherwise transfers the product.
 
What is covered?
NGN warrants to the original purchaser that the product will be free from defects in design, materials, and manufacturing workmanship for as long as the original purchaser owns the product and under normal use. The Limited Lifetime Warranty applies to all products, unless other specific warranty terms are noted on a product page (i.e., 1 year, 18 month, 24 months, 3 years, etc.).
 
What we will do?
If a defect is found in design, materials or manufacturing workmanship and otherwise meets the terms of the applicable limited warranty NGN will, at its option, repair or provide an identical NGN product as a replacement free of charge (excluding certain shipping charges). NGN reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued products. In the event that NGN is unable to replace the product with an identical NGN product (i.e., indefinitely out of stock or discontinued), NGN will, at its option, offer either a refund or provide a replacement of another similar product from enginedesigngroup.com in an amount equal to, or less than, the original purchase price of the product as evidenced on the original purchase receipt.
 

What is not covered?
All above warranties are null and void if the NGN product is not provided to NGN for inspection upon NGN’s request at the sole expense of the purchaser, or if NGN determines that the NGN product has been improperly installed, misused, mishandled, uncared for, modified or altered in any way. This limited warranty does not cover normal use wear and tear, vandalism, theft, acts of God (i.e., earthquake, flood, hurricane or lightning) or damage due to power disturbances (i.e., surges, spikes, sags, brownouts or blackouts). This limited warranty does not, under any circumstances, cover the replacement or repair cost of any product that is not manufactured by NGN (including, without limitation, any non-NGN product that is used in connection with the Product). This limited warranty does not cover promotional items, freebies, or apparel. This warranty does not cover products purchased from 3rd party sellers on online sales auction sites. Online sales auction confirmations are not accepted for warranty verification.
 
How to make a warranty claim
Please contact our Customer Support Team at customersupport@enginedesigngroup.com. In the email “subject:” field please specify “warranty claim”. Please be prepared to provide the following information in email:

  • Your name and telephone number so that we may contact you.
  • A copy of the original receipt
  • Product type/name and model number
  • Store name that you purchased the product from
  • The date that you purchased the product
  • A very brief description of the problem, your claim
An NGN Customer Support Representative will review your claim and then contact you with instructions on how to proceed with your claim. NGN reserves the right to review the damaged NGN product. You will be required to return your product to us for warranty coverage verification.  You will be responsible for shipping costs to NGN but there is no charge for the inspection or the return postage. NGN is not liable for Products that are damaged or lost in transit to NGN. We recommend that you ship your returned Products to NGN via a trackable shipment method. For international shipments, you will be responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. Products determined to be counterfeit will be confiscated and turned over to our legal department for action. Counterfeit products will not be returned and customers should seek restitution from their original place of purchase. This limited warranty applies only to Products purchased within the United States.
 
Warranty disclaimers and limitation of liability
Other than the limited lifetime warranty stated above, to the extent permitted by law, NGN makes no other express or implied warranties, including all warranties of merchantability and/or fitness for a particular purpose. This warranty is your sole remedy and NGN shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including lost revenues and lost profits, arising out of any theory or recovery, including statutory, contract or tort. Notwithstanding the term of any limited or implied warranty, or in the event that any limited warranty fails of its essential purpose, in no event will NGN's entire liability exceed the purchase price of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.